Client: COOK COUNTY ASSESSOR’S OFFICE
Category: CIVIC
Online: https://www.cookcountyassessor.com/
The Cook County Assessor’s Office determines all the property taxes for the Cook County, IL. It is also responsible for handling all the property tax exemption processing. These exemptions included new homeowners, seniors, and disabled veterans. Pre-pandemic they had up to 600 office visits a day.
As a UX and Service Designer, I helped identify new opportunities to reduce the number of in-person office visits and move more exemption filing online. Part of my role was identifying critical components in the user experience, as well as testing early features of the applications by leading testing with stakeholders through high-fidelity walkthroughs.